Client Survey

Please take a moment to complete the following survey. The information you provide helps us improve our services and contributes to the overall satisfaction level we strive to provide our customers. This information will be for Balanced HVAC's use only. Thank you for your feedback.

1. Why did you decide on Balanced HVAC to install a new home comfort system?
  Reputation      Warranty      Product Features      NATE Certified Technicians
Recommendation      Price      Brand Name
 Other:
   
2. Did you receive other estimates before deciding on our company?
  Yes No
          If so, how many?
          Please list the companies you received estimates from:
          
   
3. How did you hear of Balanced HVAC?
  Direct Mail      Referral      Yellow Pages      Newspaper
Home Show      Television      Site Sign      Radio
Company Vans      Balanced HVAC Website      Bryant Website
 Other:
   
4. Was your installation done in a neat and professional manner?
  Yes No
   
5. Based on our detailed letter of what to expect during installation, did we adhere to all of our promises?
  Yes No
          If no, please explain:
          
   
6. Please describe your overall satisfaction with installation.
  Very Satisfied Somewhat Satisfied Somewhat Unsatisfied Very Unsatisfied
   
7. May we use your name as one of our satisfied customers?
  Yes No
 
8. Are there additional projects you have planned within the next few years?
  Indoor Air Quality    UV Light    Guardian Air Purifier    Zoning
Water Heater    Attic Fan    Boiler    Humidifier    Room Air Conditioner
Heat Pump    Furnace    Central Air Conditioner    Fireplace
Energy Recovery Ventilator    Standby Generator    Programmable Thermostat
Ductwork Changes    Maintenance Agreement    Carbon Monoxide Detector
Water Heater Safety Valve    Water Conditioning
 Other:
   
9. Approximate age of your home? years
Approximate value of your home? $
   
10. Would you like to be reminded of maintenance due, service appointments, and specials we are offering via email?
  Yes No
   
11. What can we do to better serve our clients in the future?
 
   
Please provide your contact information:
Name:
Email:
Phone:
Please fill out all fields
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